> ## Documentation Index
> Fetch the complete documentation index at: https://docs.centipidbilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Messaging providers and sender IDs

> Choose from the current SMS and WhatsApp provider catalog and configure sender identity safely.

# Configure messaging delivery

The provider marketplace is country-aware and allows one active provider per channel. Credential fields are generated from the current provider catalog and saved values feed the live sender implementations.

## Current SMS catalog

| Provider                | Region                   | Credential fields                                        |
| ----------------------- | ------------------------ | -------------------------------------------------------- |
| Centipid SMS            | Kenya / platform default | No external keys; prepaid balance/top-up in application  |
| Africa's Talking        | Pan-African              | Username, API key, sender ID                             |
| Arkesel                 | Ghana / West Africa      | API key, sender ID                                       |
| SMS Online GH           | Ghana / West Africa      | API key, sender ID                                       |
| Infobip                 | Global                   | API key, base URL, sender ID                             |
| Twilio                  | Global                   | Account SID, auth token, from number                     |
| Beem                    | East Africa              | API key, secret key, sender ID                           |
| MobileSasa              | Kenya                    | API token, sender ID                                     |
| TalkSasa                | East Africa              | API token, sender ID                                     |
| Bonga SMS               | Kenya                    | Client ID, API key, API secret, service ID               |
| BlessedTexts            | Kenya                    | API key, sender ID                                       |
| Texin Bulk SMS          | Kenya                    | API key, sender ID                                       |
| UGSMS                   | Uganda                   | Username, password                                       |
| Pandora SMS             | East Africa              | Username, password, sender ID                            |
| BulkSMS (Host Pinnacle) | Kenya                    | Choose API-key mode or username/password mode; sender ID |
| NextSMS                 | Tanzania                 | Username, password, sender ID                            |
| TextBee                 | Global via Android       | API key, registered device ID                            |

The provider catalog can be filtered by country. A provider in the code catalog may not appear for every account/region.

## Current WhatsApp catalog

Notiva, Apiwap, Infobip, and Twilio. See [WhatsApp](/communications/whatsapp) for exact fields.

## Connect a provider

1. Complete the provider's merchant/business onboarding.
2. Open the matching channel in Settings.
3. Select the provider.
4. Enter each required field; conditional Host Pinnacle fields change with authentication method.
5. Save to make it active.
6. Send a controlled test and verify the provider dashboard/log.

## Sender IDs

A sender ID is the name shown as the SMS sender where networks support alphanumeric identity. Approval is provider/country specific. A configured text value is not proof that carriers have approved it.

Use **Settings → Sender ID** where available to follow the request/payment/status process. Do not advertise a new sender identity until approval and a live-network test are complete.

## Low-balance alerts

Centipid SMS can show current balance, top up, enable a low-balance threshold, and notify one or more phone numbers. A top-up request can have its own payment-status lifecycle; verify balance changed before sending a large campaign.

## Switching providers

Resolve queued/failed messages, record the old provider configuration owner, connect/test the new provider, verify sender identity, then enable automated templates. Old failed records should not be bulk-resubmitted through a new provider without reviewing content, recipients, and duplication risk.