> ## Documentation Index
> Fetch the complete documentation index at: https://docs.centipidbilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer portal overview

> Understand the subscriber self-service account, billing, usage, package, voucher, and support experience.

# Self-service for subscribers

The customer portal is separate from the ISP operator dashboard. A subscriber can see only records associated with their own portal session/account. They cannot open operator settings, manage other subscribers, or configure routers/gateways.

## Portal navigation

* **Account:** connection state, current plan, expiry/FUP context, month usage, recent payments, unpaid invoices, contact, and 7-day usage.
* **Invoices:** invoice list, detail, status, line items, due/paid/remaining, and supported payment.
* **Packages:** packages the subscriber has purchased/holds.
* **Usage:** monthly and daily/session usage details.
* **Support:** open, read, and reply to tickets.
* **Top up:** buy an eligible package through the configured gateway.
* **Redeem:** activate a voucher code.
* **Receipts:** payment history and PDF receipt downloads.
* **Profile:** update supported contact information.

## What the Account page means

**Connected/Offline** reflects current session visibility. Offline does not necessarily mean the account is invalid; the device can be disconnected while the package remains active. **Current plan** and expiry describe entitlement, while usage and FUP show consumed service data where available.

Outstanding invoice totals are billing records and can differ from the price of a new top-up package.

## Operator prerequisites

For a good portal experience, the ISP should configure:

* accurate branding, currency, timezone, support phone/email, and terms;
* subscriber phone/email and portal access fields;
* compatible packages and portal visibility;
* a tested payment gateway and walled garden;
* invoice/receipt branding;
* messaging provider/templates;
* portal support tickets.

## Troubleshooting

If the subscriber sees another person's data, stop using the portal and report it immediately with the portal URL/time—do not capture unnecessary personal information. For missing data, verify the operator-side subscriber association before recreating payments, invoices, packages, or tickets.