Self-service for subscribers
The customer portal is separate from the ISP operator dashboard. A subscriber can see only records associated with their own portal session/account. They cannot open operator settings, manage other subscribers, or configure routers/gateways.Portal navigation
- Account: connection state, current plan, expiry/FUP context, month usage, recent payments, unpaid invoices, contact, and 7-day usage.
- Invoices: invoice list, detail, status, line items, due/paid/remaining, and supported payment.
- Packages: packages the subscriber has purchased/holds.
- Usage: monthly and daily/session usage details.
- Support: open, read, and reply to tickets.
- Top up: buy an eligible package through the configured gateway.
- Redeem: activate a voucher code.
- Receipts: payment history and PDF receipt downloads.
- Profile: update supported contact information.
What the Account page means
Connected/Offline reflects current session visibility. Offline does not necessarily mean the account is invalid; the device can be disconnected while the package remains active. Current plan and expiry describe entitlement, while usage and FUP show consumed service data where available. Outstanding invoice totals are billing records and can differ from the price of a new top-up package.Operator prerequisites
For a good portal experience, the ISP should configure:- accurate branding, currency, timezone, support phone/email, and terms;
- subscriber phone/email and portal access fields;
- compatible packages and portal visibility;
- a tested payment gateway and walled garden;
- invoice/receipt branding;
- messaging provider/templates;
- portal support tickets.