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Add service from the portal

The portal distinguishes packages already associated with the subscriber from packages currently available for purchase.

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Your packages

Open Packages to review current/past package cards and their service details. If the list is empty, no package is associated with the account in the portal result; the operator should verify subscriber/package assignment.

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Top up

  1. Open Top up.
  2. Choose an eligible package.
  3. Review name, price, speed, duration, and type.
  4. Continue to the payment request.
  5. Authorize through the configured gateway (for example a phone prompt/hosted checkout).
  6. Keep the page open while payment status is polled.
  7. Wait for the paid confirmation and verify the current plan/expiry.
The request sends the selected package_id; availability is determined by the ISP and subscriber context. A page that says “waiting” has not confirmed payment. Do not submit again until checking the first attempt.

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Redeem a voucher

  1. Open Redeem.
  2. Enter the voucher code exactly (required, maximum 32 characters).
  3. Submit once.
  4. Confirm the success result and current package/expiry.
Voucher errors can mean mistyped, wrong ISP, already used, expired, incompatible package, or another operational rejection. The operator can search the voucher record before issuing a replacement.

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Payment succeeds but plan is unchanged

Record the payment/checkout reference and time. Refresh Account once, then contact the ISP. The operator should reconcile the payment, subscriber, package, expiry, and gateway callback before asking for another payment.