Vouchers

Sell or issue prepaid access codes

Open Vouchers → Vouchers. Voucher codes apply Hotspot-compatible packages and can be generated individually or in batches, printed/exported, sent by SMS, issued to agents, and redeemed through captive or customer-portal flows.

Voucher status

• Unused: still available subject to expiry/package policy.
• Used: redeemed and associated with an access outcome.
• Expired: past its allowed redemption date.
• Errored: generation/redemption state requires investigation.

Generate vouchers

Required inputs:

• package;
• quantity (at least 1 and subject to the current batch maximum);
• code characters: Letters & numbers (the default) or Numbers only;
• code length: 4 to 12 characters for letters and numbers, 8 to 12 digits for numbers only.

Optional inputs:

• design template;
• agent;
• prefix up to 6 characters (for numbers-only codes: digits only, starting with 1–9);
• future expiry date;
• SMS delivery for a single voucher.

Phone is required when SMS delivery is enabled, and SMS delivery is intentionally limited to quantity 1.

Numbers-only codes

Choose Numbers only when your customers find digits easier to read and type than letters — a code like 58372914 instead of AB7K9X2P. Both generators (Vouchers and Agents) offer it, and your browser remembers the last choice.

• Codes are at least 8 digits long. Shorter numeric codes are too easy to guess.
• A numeric code never starts with 0, so a spreadsheet cannot drop the first digit.
• A code is never the same as an existing subscriber’s username, such as a phone number or account number.
• The XLSX export keeps long numeric codes as text, so Excel shows every digit.

Letters-and-numbers codes leave out I, L, O, 0 and 1, which are easy to misread. Numbers-only codes use every digit.

1. Choose package and design

   Select a Hotspot package and optional printable template. Verify price/duration because generated codes inherit the package entitlement.

2. Choose inventory destination

   Leave agent blank for ISP stock or issue to a voucher agent. Agent issuance debits prepaid float by quantity multiplied by package price.

3. Set code options

   Pick letters and numbers or numbers only, then enter quantity, length, optional prefix, and a future expiry. Longer/random codes reduce guessing risk.

4. Generate once

   Submit and wait for the result. If an error occurs, inspect whether any batch/codes were already created before retrying.

Print and export

Print options include compact, 50-per-page, and thermal layouts plus black/white or colour output. Use voucher templates to control branding and fields. Exported/printed unused codes are bearer credentials—limit copies and physical access.

The first template becomes default. A default template cannot be deleted while alternatives exist; set another default first. Preview changes before printing a production batch.

Extend expiry and resend SMS

Bulk expiry extension requires a new valid date/time. Extending a used code does not make it unused. Resend SMS only after confirming the original send failed or the recipient requests another copy; the same bearer code is being disclosed again.

Redemption troubleshooting

Verify the exact code, unused status, expiry, package, router/NAS availability, ISP, and terms acceptance. Do not issue a replacement until checking whether the original code redeemed on another device/session.