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Review service and billing history

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Usage

Open Usage for current month totals, package/FUP context, a 30-day daily chart, and session rows containing start/stop, duration, download/upload, and IP where available. Usage depends on RADIUS accounting. A session still open or delayed accounting record can change later. Use the displayed units and period; router-interface totals are not necessarily the same as one subscriber’s accounted usage.

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Invoices

Open Invoices to see invoice number, amount, due date, and status. Open a row for line items, total, paid, remaining, issue/due dates, and current payment action. Statuses can include pending, partial, paid, cancelled, and overdue display state.

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Pay an invoice

  1. Confirm invoice number, line items, total, paid, and remaining.
  2. Choose the payment action when the invoice is payable.
  3. Confirm the prompt/checkout for the remaining amount.
  4. Authorize payment.
  5. Wait while the page polls the checkout status.
  6. Verify the invoice reloads as paid/partial and the payment appears in receipts.
The current page can present an M-Pesa prompt depending on the ISP’s gateway. A provider/browser return does not by itself prove the invoice is settled.

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Receipts

Open Receipts for payment date, amount, method, and receipt/reference. A PDF download is available when the payment has a receipt number. If a receipt is missing or incorrect, contact the ISP with payment date, amount, masked phone/account, and provider reference. Do not send a PIN, OTP, password, or full financial credential.

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Disputing an amount

Do not pay twice while asking for clarification. Record the invoice/payment identifiers and use Portal support tickets. The operator can compare the invoice activity, linked payments, package, and provider record.