1. System Access and Renewal
We offer a 14-day free trial for new users to explore the System. To keep enjoying its benefits, you’ll need to renew your access on or before the expiry date. If a renewal slips your mind, no worries — we’ll send you reminders. However, if the renewal remains outstanding, we’ll have to temporarily disable access to some functionalities like editing data on the system, Winbox and remote access links until your account is current. If you require any support from us to install the system in your Mikrotik, we charge a one-off fee of $10. This only covers system installation and configuration. Any other configurations will be quoted and charged separately.2. Understanding Your Bill
There are a few things to keep in mind regarding your System usage fees. We have a minimum monthly payment of 500 KES (Kenyan Shilling) to cover basic functionalities. Additionally, for hotspot usage, we charge 3% of the total hotspot revenue collected. For PPPoE (Point-to-Point Protocol over Ethernet) connections, the fee is $0.19 per active user. If you ever need technical assistance with router configuration for Hotspot and PPPoE, we’ll be happy to help for free. Other configurations that involve devices other than Mikrotik will be quoted and charged separately.3. Support and Issue Resolution Timelines
We acknowledge support tickets within 24 business hours. Resolution timelines depend on complexity: critical service outages are addressed continuously until restored, standard issues are typically resolved within 3 to 5 business days, and specialised integrations or dependencies on third-party vendors may extend up to 10 business days. These timelines pause whenever we are waiting for information, approvals, or access from you.4. Templates and Customization Requests
The System ships with default communication, invoice, and portal templates that are provided “as is” and fit the most common ISP workflows. If you prefer an alternative look or flow, you may request a new template and we will queue it with other roadmap items. Template redesigns are not prioritized by default and will only receive priority handling when covered by a paid customization engagement or a separately agreed fee.5. Payment Responsibility and Indemnification
You are solely responsible for verifying the accuracy of account numbers and payment instructions when sending us fees or when remitting payments to your subscribers through the System. You agree to indemnify, defend, and hold Centipid Technologies harmless from any claims, charge-backs, penalties, or losses that arise from payments sent to an incorrect or unauthorised account number, whether caused by user error or by third parties acting on your behalf.6. Billing System Misuse and Indemnification
The System is provided to assist you in managing your ISP operations, including subscriber billing, payment collection, and account management. You are solely responsible for how you use the System and for all actions taken through your account. You agree not to use the System to:- Overcharge, double-bill, or apply fraudulent fees to your subscribers
- Collect payments for services not rendered or misrepresent billing amounts
- Manipulate billing records, invoices, or payment data for unlawful gain
- Use the System in any manner that violates applicable consumer protection, telecommunications, or financial regulations