Find the right recovery path
Account and access
- Cannot register / OTP expired / company taken → Registration
- Lost authenticator or recovery codes → Account security
- Missing menu / authorization → Navigation and Staff permissions
- Subscriber credentials rejected → Network troubleshooting
- Stale/duplicate active session → Active sessions
Router and captive portal
- Router not detected → Router provisioning
- Router offline / high load / WireGuard issue → Router health
- No packages on portal → Packages and Captive portal
- Voucher rejected → Vouchers
- Binding does not work → IP and MAC bindings
Billing
- Payment pending/rejected/callback failure → Payment troubleshooting
- Paid but subscriber offline → Payments and Subscriber profile
- Invoice amount/status/linkage → Invoices
- Wallet/withdrawal issue → Collections and withdrawals
Communications
- SMS not sent/delivered → SMS
- Provider/sender ID issue → Messaging providers
- Scheduled campaign missing/duplicated → Message campaigns
- Automated message missing → Notifications and templates
Portal
- Subscriber cannot sign in → Portal access
- Top-up/voucher not applied → Packages, top-ups, vouchers
- Invoice/receipt/usage issue → Usage, invoices, receipts