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Put a router in maintenance mode

Maintenance mode changes one thing: the hotspot buy page (captive portal) for one router. Instead of plans, customers who open that page see a “Network maintenance” screen with your message, your support number, and the time you expect to be back. It does not touch the router, RADIUS, or anyone’s session.

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What happens to each kind of customer

If you need to take people offline, maintenance mode will not do it. Disconnect sessions from Network → Live sessions, or do the work on the router itself.

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Turn it on

  1. Open Network → Devices → Routers and open the router.
  2. Choose Actions → Enable maintenance mode.
  3. Fill in the dialog. Every field is optional:
    • Allow existing customers to log in: keeps the login options on the page. New purchases stay blocked either way.
    • Back online by: the time maintenance ends. Customers see it on the page. When it passes, maintenance mode switches off by itself. A background check runs every 5 minutes, and the buy page stops showing the maintenance screen as soon as the time has passed.
    • Maintenance message: up to 500 characters. If you leave it empty, customers see a standard “performing scheduled maintenance” message with your brand name.
  4. Choose Enable. The router header shows a Maintenance badge.
The support number on the screen is the router’s own support number, or your account’s number if the router has none. Change it with Actions → Change support number.

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Turn it off

Open the router and choose Actions → Disable maintenance mode, then confirm. The buy page shows plans again straight away. If you set Back online by, you do not need to do this: it switches off at that time.

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Who can do it

Anyone whose role allows editing routers.