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Automate messages deliberately

Open Settings → Message templates for subscriber-event copy and Settings → Operator alerts for operational notifications. Operator alert settings with router status and outage controls

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Subscriber templates

Current template switches include:
  • PPPoE payment/renewal confirmation;
  • Hotspot payment confirmation;
  • Hotspot confirmation for new users only;
  • voucher SMS;
  • PPPoE expiry notice;
  • Hotspot expiry notice;
  • PPPoE pre-expiry reminder;
  • bundle-usage warning and trigger percentage.
Message fields enforce a 320-character maximum. Insert variables only from the UI. Test with records that contain/miss optional values so messages remain readable. PPPoE and hotspot payment confirmation message templates PPPoE and hotspot expiry and pre-expiry message templates

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Pre-expiry reminders

PPPoE reminder timing is configured under Settings → PPPoE; the template controls content. Both must be enabled, and the subscriber needs a valid phone/provider path. PPPoE pre-expiry reminder and FUP alert schedule

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Router-status alerts

Enable MikroTik status notifications, select explicit phone numbers or leave the list empty for the current administrator-default behavior, and optionally prefer WhatsApp when configured. Test provider delivery separately from router monitoring. An outage can be detected even if the notification provider is unavailable. MikroTik status alert controls with the demo phone number redacted

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Outage compensation

When enabled, monitoring can compensate qualifying outages based on:
  • credit percentage of downtime (1–100);
  • minimum outage duration (0–1,440 minutes);
  • PPPoE, Hotspot, or all connection types;
  • selected time-based packages or all;
  • optional subscriber notification and message variables.
This setting can change subscriber service time at scale. Model a sample outage/credit, review package selection, and use a controlled rollout.

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Sales reports

Operator alerts can enable sales reporting through configured recipients/channel behavior. Confirm timezone and recipient access to financial information.

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Troubleshooting automation

If an expected message is missing, check event eligibility, enable switches, template, subscriber phone, provider configuration/balance, send record/status, queue timing, and any new-users-only/percentage/reminder condition. Avoid triggering the business event repeatedly before checking the first result.