Get operational
Secure the operator account, configure your ISP, create a package, and provision a router.
Centipid Billing
Run your ISP with Centipid Billing
Centipid Billing brings subscriber management, network access, payments, communications, and reporting into one workspace. It supports ISP workflows built around MikroTik NAS devices, RADIUS-backed PPPoE and Hotspot access, recurring billing, vouchers, and subscriber self-service.
This guide documents the current billing application. Screens, fields, and capabilities can vary by your role, country, configured services, payment gateway, and enabled account features.
Manage subscribers
Create and support Hotspot, PPPoE, and binding subscribers throughout their lifecycle.
Connect the network
Provision NAS devices, configure access services, and investigate router health.
Collect and reconcile
Track payments, invoices, expenses, receipts, collections, and withdrawals.
Communicate
Send messages, run campaigns, configure providers, and manage notifications.
Use the customer portal
Understand the self-service experience for packages, usage, billing, and support.
Core operating areas
Subscribers and customer service
The subscriber workspace covers onboarding, package assignment, account state, active sessions, usage, payments, invoices, vouchers, messages, leads, and support tickets. Staff only see areas allowed by their assigned permissions.
Network and access
The network workspace manages NAS and MikroTik provisioning, PPPoE and Hotspot services, package policy, captive portals, vouchers, equipment, device limits, and operational diagnostics.
Billing and finance
The billing workspace records payments, receipts, invoices, expenses, and—when enabled for the ISP—collections and withdrawals. Payment methods and required credentials depend on the ISP’s configured gateway and commercial availability.
Communications and reporting
Operators can use one-off messages, recurring message campaigns, captive-portal promo banners, templates, provider settings, dashboards, analytics, audits, search, import, and export tools according to role permissions.
CRM, helpdesk and OSS/BSS in one platform
Centipid Billing is ISP billing and OSS/BSS in one platform. The business side (BSS) and the network side (OSS) share one subscriber record, so sales, support, billing and network staff all work from the same account.
CRM: leads and sales pipeline. Leads tracks prospects through 6 stages, from New to Converted or Lost, on a Kanban board or a list. Each lead has an owner, a source, a hot/warm/cold rating and a next action with a due date. The pipeline shows its monthly value, conversion rate and average days to close. Convert turns a won lead into a subscriber without retyping their details.
CRM: subscriber management. Subscribers holds every Hotspot, PPPoE and static-IP customer. Each profile shows the plan, expiry, live sessions, data usage, payments, invoices, messages and tickets for that customer.
Helpdesk: support tickets. Tickets is a full helpdesk:
- Staff open tickets, and subscribers raise them from the customer portal.
- Each ticket has an assignee, 4 priorities and 5 statuses, with a comment and activity history.
- Each priority sets a response deadline (SLA): 4 hours for urgent, 24 for high, 72 for normal and 168 for low.
- Admin and support staff get an email for each new ticket. The subscriber can get an SMS when a ticket opens and when it is resolved.
- A ticket analytics page shows the backlog, ticket age and tickets past their deadline.
BSS: billing and payments. Recurring billing, invoices, payments through 28 payment gateways including M-Pesa, vouchers and expenses.
OSS: network operations. Router provisioning for MikroTik, RADIUS-backed PPPoE and Hotspot access, router health monitoring and equipment tracking.
Before you begin
You need an operator account and a provisioned ISP account. Network automation additionally requires a compatible router with internet access. Online collections require an enabled payment method and valid provider credentials.
Recommended path
- Complete the quickstart.
- Read Account security.
- Create and verify your packages.
- Provision your first router.
- Add a subscriber.
- Configure and test a payment gateway.
- Review the customer portal your subscribers will use.