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Bind a device to network access

A binding associates a subscriber/device MAC with a reserved IP on a specific NAS. It is useful for devices that should bypass the normal Hotspot login while remaining managed by subscriber/package policy.

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Prerequisites

• A configured router exists in Network → Devices → Routers.
• The router is reachable enough for device discovery.
• The device has appeared in ARP, DHCP, or Hotspot observations, or you have verified its MAC independently.
• A compatible Hotspot package exists.
• The reserved IP belongs to the intended network and is not already assigned.

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Create a binding

1. Open Customers → Subscribers.
2. Choose New subscriber and select Binding.
3. Enter subscriber identity and contact information.
4. Select the router.
5. Select the observed device after matching MAC, IP, and hostname.
6. Enter the static IP address.
7. Add Range end only for a deliberate multi-address pool.
8. Select the compatible package and review expiry.
9. Enable SMS expiry reminders only when a valid phone and reminder configuration exist.
10. Save and test from the actual device.

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Legacy routes

Older /ip-bindings links redirect to the Bindings view inside Subscribers. Use the current subscriber workspace for new documentation, bookmarks, and support instructions.

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Troubleshooting

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Router picker is empty

No NAS is configured or the current user lacks router access. Provision the router or ask an administrator to review permissions.

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Device list is empty

Connect the device to the intended network, generate traffic, confirm router reachability, and refresh the picker. Do not invent a MAC address from a different interface label.

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Binding saves but device has no access

Check the MAC normalization, reserved IP/subnet, package status, expiry, router selection, IP conflict, and Hotspot/bypass configuration. Review active sessions and router diagnostics.

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Wrong device was selected

Edit or disable the binding immediately, verify the correct device owner, and inspect whether another subscriber was affected. Avoid recycling a reserved IP until stale network state clears.