Invoices

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Turn on invoices

1. Open System Settings (gear icon) → PPPoE.
2. In Invoice Settings, toggle Enable Invoices and click Save changes.
3. (Optional) Adjust PPPoE Reminder Notification Times to control the automated reminder schedule that piggybacks on invoices.

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Create an invoice

1. Go to Finance → Invoices and click Create Invoice.
2. Pick the User. Centipid pulls the subscriber list; when a user has an active package, the form auto-fills a renewal line item, price, and due date.
3. Choose the Status:
   • Pending – invoice issued, no payment yet.
   • Partially Paid – when you already collected part of the amount.
   • Paid – use when you’re logging a payment at creation time.
   • Overdue – for missed deadlines; customers see it in their portal.
4. If you mark it Paid or Partially Paid, provide the Payment Method, amount, date, and receipt so Centipid can match payments.
5. Add invoice items. The service picker includes common tasks (Installation, Maintenance, Static IP, etc.) and any subscription tied to the chosen user. Quantity × unit price auto-computes the line total and the overall invoice amount.
6. Click Create. The invoice enters the table and appears in the customer portal if they are PPPoE.

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Manage invoices

• Tabs (All, Pending, Partially Paid, Paid, Overdue, Cancelled) filter the table; counts update as you work.
• Filters let you isolate invoices by status or due date range; the search box supports invoice number, user, and amount.
• Actions per invoice:
  • Add Payment – log a partial payment; Centipid creates a Payment record and adjusts the status automatically.
  • Mark as Paid – clears the remaining amount, creates a final payment entry, and moves the invoice to Paid.
  • Mark as Cancelled – stops reminders, useful when a subscriber churns or you reissued the invoice. Bulk actions let you cancel multiple at once.
  • Send Invoice – email the PDF to the subscriber or a custom address (with CC and optional message). Works only if the user profile has an email or you type one in.
  • Preview / Download PDF – open the hosted invoice preview or download the PDF for archiving.
• The badges (Paid Amount, Remaining, Due Date) update in real-time so you always know what is outstanding.

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Customer experience

• PPPoE subscribers receive reminder emails/SMSs based on the schedule set in PPPoE Reminder Notification Times.
• When you email an invoice using Send Invoice, the customer gets a branded email with the PDF attached and any custom message you added.
• Once invoices are Paid or Cancelled they drop from the “Pending” widget, so teams focus on real delinquent accounts.

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Tips

• Use prefixes in the invoice number (configured in Settings → General) to organize by branch or reseller.
• Encourage staff to log every receipt number. It creates a complete audit trail, ties back to Payments, and reduces disputes.
• For recurring subscribers, duplicate an invoice from the View Invoice page or let the auto-populated line items handle renewals—less typing, fewer mistakes.
• Export PDFs in bulk before audits so you have an offline archive if internet access is unreliable.