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Use System Settings → WhatsApp Gateway to pick the provider Centipid uses for WhatsApp notifications. You can enable or disable WhatsApp separately from SMS.

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Country availability

  • Kenya: APIWAP, Infobip, Twilio (Sandbox or approved sender)
  • Other countries: Infobip, Twilio.

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Setup steps

  1. Open System Settings → WhatsApp Gateway and toggle Enable WhatsApp Gateway.
  2. Pick your provider in the WhatsApp Gateway dropdown.
  3. Enter the fields shown for that provider:
    • APIWAP: API Key. Sign in at account.apiwap.com/login to create/scan your instance and generate the key.
    • Infobip: Base URL, API Key, WhatsApp Sender. Use your Infobip portal at portal.infobip.com.
    • Twilio: Account SID, Auth Token, WhatsApp Sender (for example whatsapp:+14155238886 for the sandbox or your approved production number). Join the Twilio Sandbox or register a WhatsApp sender before going live.
  4. Save changes. You can also choose to prefer WhatsApp over SMS for expiry alerts, reminders, and payment confirmations in the same section.

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Notification preferences

In System Settings → WhatsApp Gateway, scroll to Delivery Preferences to choose when WhatsApp is used instead of SMS:
  • Prefer WhatsApp for expiry notifications – Switch expiry notices to WhatsApp.
  • Prefer WhatsApp for expiry reminders – Send pre-expiry reminders via WhatsApp.
  • Prefer WhatsApp for payment confirmations – Deliver payment confirmation messages on WhatsApp.
Turn on the toggles you want, then Save. If WhatsApp is disabled or no gateway is selected, Centipid falls back to SMS for those messages. If you need another provider, click Request WhatsApp Gateway in the form to submit details to the Centipid team.