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The Active Users page surfaces every hotspot and PPPoE session that is currently authenticated through your MikroTik. Use it to spot shared accounts, perform emergency disconnects, or confirm that a customer is genuinely online before escalating issues.

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Open Active Users

  1. In the left navigation, open Users → Active Users.
  2. The badge on the menu item shows the live count of concurrent sessions.
  3. The table refreshes automatically; you can also search or switch tabs to narrow the list.

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Tabs & badges

  • All – every live session.
  • Hotspot – filters to hotspot logins only.
  • PPPoE – shows PPPoE sessions from routers provisioned by Centipid.
  • Without Expiry – highlights sessions where the user has no expiry, meaning they will never disconnect automatically unless you set an expiry date.

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What the table shows

  • Username / Account number – clicking the username opens the subscriber profile (or the System User page if the session belongs to staff). For PPPoE accounts using Centipid collection, the account number column appears so you can read it back to the customer.
  • IP / MAC – the IP is shown inline with the MAC address underneath so it is easy to copy either value when tracing a device.
  • Router – links to the NAS record so network engineers can jump straight into device health.
  • Session Start / Session End – the start column shows a relative time (“2 hours ago”), while the end column mirrors the expiry date stored on the user profile.
Use the global search box to look up usernames, IPs, MAC addresses, account numbers, or even router names; Centipid expands the query across the related tables so partial matches work (for example typing the last four digits of an account number).

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Disconnect or troubleshoot

  • Disconnect (row action) – choose Disconnect until they connect again (disconnects hotspot users until they re-enter their username/password and drops PPPoE sessions until the next dial-up) or Disconnect until they pay. The second option automatically throttles PPPoE users to 1k/1k, marks the session as EXPIRED, removes any pending expiry-date entries, and forces them to buy a new package before reconnecting.
  • Bulk disconnect – select multiple rows and use the Disconnect bulk action. Hotspot and PPPoE flows are handled automatically; you will get a toast for each successful logout.
  • Centipid also runs the Remove stale sessions job when you open the page. This clears lingering sessions that never sent a stop packet, reducing false positives.

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Tips

  • If a customer insists they are offline, search their phone number. The Last Online status in the Users table plus this page gives a full picture.
  • Use the Without Expiry tab daily to ensure every long‑term PPPoE client has an expiry date; combine it with the Expiry Dates page to set the missing timers.