User profile

When you open a subscriber from the Users table, Centipid loads the full profile page. It combines identity data, stats, payments, and automations so support teams can solve issues without switching modules.

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Open the profile

1. Go to Users → Users.
2. Click the View user action (eye icon) on the customer you want to inspect.
3. The profile opens with the subscriber’s name, online/offline badge, current package, and expiry/pause state pinned at the top.

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Tabs & widgets

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General Information

• Pulls the full summary card with contact details, package info, login credentials, account number, address, and connected devices.
• Use this tab to verify what the customer sees in their portal or to copy their Wi-Fi/PPPoE credentials.

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Reports

• PPPoE User Statistics – highlights bandwidth usage since the current billing window start.
• Customer Value Analysis – shows total revenue collected from this customer, average revenue per month (ARPU), their longest on-time payment streak, and alerts if they are trending downward.
• User Traffic Statistics, Internet Usage Trend, Peak Usage Hours – charts showing daily throughput, trends, and busiest hours.
• User Payment Statistics – invoices vs. payments so you can see if they pay late.

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Payments

• Only admins or team members who can access Finance → Payments will see this tab.
• It embeds the same payments table inside the profile so you can record manual payments, verify automatic receipts, or export their history without leaving the page.

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Invoices

• Only shows for PPPoE users when invoices are enabled globally.
• Displays the Invoices widget so you can review past invoices or open them in a new tab.

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SMS

• Visible to admins or teammates who have SMS access.
• Shows every SMS sent to the subscriber and lets you resend templates or monitor delivery.

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Sessions

• Only admins or staff with access to the Active Users module see this tab.
• Embeds the User Sessions widget so engineers can inspect the customer’s connection history, NAS, and timestamps without leaving the profile.

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Header actions

All primary actions live in the top-right buttons. Most of them require admin status or the relevant permission.

• Pause/Unpause subscription – temporarily suspend access (useful when a customer asks you to pause their service). You can set an optional “pause until” date and custom SMS message. Unpausing resumes the remaining time.
• Set/Change expiry date – update the manual expiry, package, and (for PPPoE) grace period. Centipid saves the change to the expiry-date record automatically.
• Send voucher – for hotspot users only; generates a one-off voucher and texts it to the user’s phone.
• View invoice – opens the most recent pending/partial invoice when invoices are enabled for PPPoE.
• Generate invoice – creates a fresh invoice with custom amount, description, due date, and notes.
• Edit user – slide-over form for updating profile data. Disabled while the account is paused.
• Send credentials – SMSes the hotspot/PPPoE username and password along with the login link.
• Send payment details – (PPPoE) sends an SMS explaining how to pay, prefilled with the correct paybill/till/bank reference and account number.
• Delete user – permanently removes the subscriber; only admins can perform this action.

Every action triggers an in-app notification, so you always know whether it succeeded or if additional steps (like configuring the SMS gateway) are required.

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Tips

• Confirm the phone number before using any SMS action—Centipid blocks the send if the field is blank.
• When troubleshooting speed complaints, check the Reports tab to see if their Mikrotik rate limit is already throttled to 1k/1k (usually meaning the account is expired or paused).
• Use the Sessions tab alongside the Active Users page to confirm whether the user is genuinely online.
• If invoices are enabled, open Payments first to ensure there are no duplicate payments before generating a new invoice.