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Use this page to make your account match your ISP brand.

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How to open Branding

  1. Sign in to your account dashboard.
  2. In the top‑right corner, click the gear icon.
  3. Choose System Settings from the menu.
  4. Choose the Appearance Settings tab.
Branding settings screen

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Branding

Upload your System Logo.
  • This logo appears in the header of the dashboard and on the login page / captive portal.
  • Use a clear PNG or SVG with a transparent background where possible.
  • For best results, use a wide, horizontal version of your logo rather than a very tall one.

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ISP / Wi‑Fi company name

The name of your ISP / WiFi company is the main label customers will see.
  • Shown in the dashboard header and on captive portals.
  • May appear in emails, invoices and other communication.
  • Use the name you want customers to recognise and trust (for example “Your Account WIFI”).

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Brand color

The Color field controls your primary brand color inside your account.
  • Used across the entire system – important buttons (for example Save changes), graphs/charts, and some headings or text.
  • Choose a color that matches your brand but still has good contrast on both dark and light backgrounds.
  • You can click the color swatch to open a color picker or paste a hex code (for example #008c4d).

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Font

The Font dropdown lets you choose the main font used across the dashboard.
  • Pick a font that is easy to read at small sizes.
  • Changing the font updates headings, labels and most text in the app.

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Customer support email

Customer Support Email is where your customers can reach you when they need help.
  • This email can be shown on the captive portal and other support areas.
  • Use a mailbox that is monitored regularly (for example support@yourisp.com).

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Customer support number

Customer Support Number is the phone or WhatsApp number your clients should call or message.
  • Shown under Need help? sections in the portal and possibly SMS/WhatsApp templates.
  • Enter the number in the format your customers are used to dialing.

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Hotspot username prefix

Define the Username Prefix to control how Centipid generates hotspot logins (for example MYISP → MYISP001, MYISP002, etc.).
  • Located in the same Appearance / Hotspot settings panel.
  • Up to five characters; letters and digits only, no spaces or punctuation.
  • Helps staff instantly recognise which network issued a voucher or hotspot credential.
  • Changing the prefix only affects newly generated accounts—existing usernames stay untouched.

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Redirect URL

The Redirect URL decides where customers land after a successful purchase.
  • Must be an HTTPS link (for example https://portal.yourisp.com/welcome).
  • Great for upselling routers, showcasing support contacts, or nudging users toward referral programs or WhatsApp communities.
  • Leave it blank to keep users on the default success screen; add your own URL when you want to track conversions, display ads, or drop users into a survey.

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Hotspot background

If you pick the Default or Simple template you can upload a custom hotspot background image.
  • Use it for in-venue advertisements, sponsor banners, or to match your brand’s photography.
  • Ideal dimensions: widescreen (16:9) PNG or JPEG under 1 MB.
  • Swap it any time to refresh seasonal campaigns without touching code.

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Captive portal templates

All accounts ship with multiple captive-portal themes so you can match your on-site branding without hand-coding HTML. Choose a template from System Settings → Appearance Settings → Captive portal, then customize colors, logos, and support contacts to match your venue.
  • Languages – Use the Captive Portal Language select to translate your splash page without editing code. Supported options are:
    • English
    • Swahili
    • French
    • Arabic
    • Portuguese
    • Hausa
    • Yoruba
    • Amharic
    • Igbo
    • Zulu
    • Somali
    • Afrikaans
  • Default – classic light layout with a hero, headline, and stacked form sections suitable for most deployments. Selecting Default (or Simple) unlocks the Purchase Instructions repeater and the optional Hotspot background uploader for fully guided splash pages.\ Default captive portal
  • Monochrome – minimal black/white palette focused on typography for a clean splash page.\ Monochrome captive portal
  • Aurora – gradient-backed hero with large typography and multi-column sections for richer storytelling.\ Aurora captive portal
  • Lumen – bright, card-based layout with plenty of whitespace that emphasizes key actions.\ Lumen captive portal
  • Lumen Dark – dark-mode variant of Lumen for venues that prefer a darker canvas.\ Lumen Dark captive portal
  • Neon – high-contrast layout with glow accents and oversized buttons to highlight the call-to-action.\ Neon captive portal
  • Simple – ultra-lightweight single-column template optimized for low-bandwidth networks or text-first experiences. Selecting Simple (or Default) unlocks the Purchase Instructions repeater so you can describe each checkout step, plus an optional Hotspot background uploader to drop in a hero image. Simple captive portal
Pick the template that best matches your customer experience, then reuse the same Branding tab to keep colors, fonts, and support details consistent across the portal and dashboard.